At Nuar Milano, we work to ensure your order arrives quickly and safely. Below you will find the shipping and delivery conditions applicable to purchases made on our website.
1) Order Processing
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Preparation time: 1–2 business days after payment confirmation.
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Orders placed after DEADLINE HERE are processed on the next business day.
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During campaign or sales periods, processing may take longer.
2) Estimated Delivery Times
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Mainland Portugal: 2–5 business days after dispatch.
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Azores and Madeira: 4–10 business days after dispatch.
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Spain/EU: 3–7 business days after dispatch.
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Rest of the world: 7–20 business days (varies by country).
Times are estimates provided by carriers and may vary due to reasons beyond Nuar Milano's control (strikes, weather, logistical peaks, etc.).
3) Carriers and Tracking
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We ship via carrier/CTT (may vary depending on destination and volume).
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Once the order is dispatched, we will send the tracking code to your email.
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If you do not receive the tracking within 48 business hours, please contact us: contact form.
4) Shipping Costs
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Shipping costs are displayed at checkout, before payment.
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Free shipping for orders above VALUE HERE (Mainland Portugal only), unless otherwise stated.
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International orders may incur additional costs.
5) Addresses, Failures and Redeliveries
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Please check that the address and contact details are correct at the time of purchase.
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In case of incorrect address, recipient absence or unclaimed order, reshipment costs are the responsibility of the customer.
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We do not ship to PO boxes when the carrier does not allow it.
6) Damages and Lost Orders
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If the packaging arrives damaged, photograph it before opening and during opening.
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Report the case within 48 business hours to contact form, attaching photos and order number.
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If damage/loss is confirmed, we will provide replacement or refund as per analysis.
7) Orders with "Pre-order" Items
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Orders with pre-order items will be sent in a single shipment when all products are available, unless otherwise agreed.
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The estimated availability date will be shown on the product page.
8) International Shipping, Taxes and Customs
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For countries outside the EU, customs duties, local VAT and customs charges may be applied by the destination country.
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These costs are the responsibility of the customer and are not included in the amount paid to Nuar Milano.
9) Inability to Deliver Due to Force Majeure
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Nuar Milano is not responsible for delays caused by external factors (natural disasters, strikes, border controls, festive periods, etc.), but will do its best to minimize impacts.
10) Contacts
For any questions, please use our contact form available on the website.
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Address for returns/exchanges (when applicable): address provided by our customer support team
This policy may be updated without prior notice. We recommend consulting it before each purchase.
