At Nuar Milano, your satisfaction is our priority. If you are not completely satisfied with your purchase, you have the right to return or exchange the product in accordance with current legislation.
1. Right of Free Resolution
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The consumer has the right to terminate the contract within 14 days from the day the order was received.
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No reason is required for the return.
2. Return Conditions
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The product must be returned in perfect condition, without signs of use and in its original packaging.
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Hygiene products, cosmetics, intimate apparel, and other items that, for health or protection reasons, cannot be returned after opening, are not eligible for return.
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The customer is responsible for return shipping costs, except in cases of manufacturing defects or Nuar Milano's error.
3. Procedure
To exercise your right of return, you must:
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Send an email to contact form indicating the order number.
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Await instructions for shipping the product.
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Send the item to the following address: address provided by our customer support team.
4. Refund
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After receiving and verifying the product, the refund will be processed within a maximum of 14 days.
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The refund will be issued using the same payment method used for the purchase, unless otherwise agreed.
5. Exchanges
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If you wish to exchange a product, you must follow the same return procedure and place a new order.
6. Defective Products
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If you receive a defective or damaged product, contact us immediately via contact form, sending photographs for analysis.
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In these cases, return shipping costs are borne by Nuar Milano.
